Important Update

Residential Builders Underwriting Agency Pty Ltd (ABN 55 604 481 521, AR No 001265375) is acting under a binder as agent for the insurer Great Lakes Insurance SE (ARBN 127 740 532, ABN 18 964 580 576, AFSL 318603) trading as Great Lakes Australia. Great Lakes Insurance SE is a limited liability company incorporated in Germany. Effective 26 June 2018, Residential Builders Underwriting Agency is an Authorised Representative of SGUAS Pty Ltd (ABN 15 096 726 895, AFSL 234437).

Important Announcement – Change of Scheme Agent

Please note effective from 15 February 2017 Residential Builders Underwriting Agency (RBUA) are no longer acting as an Agent for Builders Warranty Insurance on behalf of the Home Building Compensation Fund (hbcf) in NSW.

Effective from 7 December 2017 icare hbcf has appointed Equifax Australasia Credit Ratings Pty Ltd trading as Corporate Scorecard (CSC) to be its new Scheme Agent. Effective from 4 October 2017 Gallagher Bassett Services (GBS) are the new claims manager.

For further information regarding the above please refer to following website:

https://www.icare.nsw.gov.au/builders-and-homeowners/builders-eligibility/apply-for-eligibility/

Contact details for icare hbcf are as follows:

General Enquiries :    (02) 9216 3224  Email : enquiries.hbcf@icare.nsw.gov.au
Technical Enquiries : (02) 9216 3223 Email :  hbcfsupport@icare.nsw.gov.au

Contact details for GBS are as follows:

General Enquiries: (02) 9464 7270
Email Address: builderswarrantyclaims@gbtpa.com.au

Contact details for CSC are as follows:

General Enquiries: (02) 9278 7616
Email Address: HBCF@corporatescorecard.com.au

 

NSW Builders Warranty Claims Update

Icare HBCF announced on the 6th of October 2017 that Gallagher Bassett (GB) will be the new HBCF Claims Manager to provide claims management services to NSW homeowners. As of 3 October 2017, Gallagher Bassett commenced receiving new  claims.

Please refer to the icare website for further details www.icare.nsw.gov.au.

For existing claims please contact RBUA or email Innovation Group on cil@au.innovation-group.com.

Important Announcement – WA Home Indemnity Insurance

Residential Builders Underwriting Agency Pty Ltd (RBUA) wishes to advise that it will cease to distribute Home Indemnity Insurance (HII) in Western Australia after 31 October 2017. The existing arrangement, where RBUA acts as agent of Great Lakes Insurance SE t/as Great Lakes Australia (GLA), who in turn have a reinsurance agreement with the State of Western Australia via the Department of Mines, Industry Regulation and Safety (previously known as the Department of Commerce – DOCWA) is to expire after 31 October 2017. GLA have advised the Department of Mines, Industry Regulation and Safety that they do not wish to renew or extend the current reinsurance agreement post expiry.

Effectively this means that QBE Insurance will be the only provider of HII in Western Australia from 1 November 2017 onwards. Also going forward QBE will manage all new claims that may arise from certificates issued under RBUA. Homeowners can forward their query to the below address:

Email address: builderswarrantyclaims@qbe.com.au
Contact Number: 1300 790 723

Important Announcement – SA Builder’s Indemnity Insurance

Residential Builders Underwriting Agency Pty Ltd (RBUA) wishes to advise that as at 30 June 2017 it will cease to distribute Building Indemnity Insurance (BII) in South Australia. The existing arrangement where RBUA acted as agent of Great Lakes Insurance SE t/as Great Lakes Australia (GLA), who in turn had a reinsurance agreement with South Australian Financing Authority (SAFA) is to expire on 30 June 2017.  GLA have advised SAFA that they do not wish to renew or extend the current reinsurance agreement post expiry.

Effectively this means that QBE Insurance will be the only provider of BII in South Australia from 1 July 2017 onwards.

Important – CIS system weekend outage 14th & 15th November

Please be advised that our CIS system will be unavailable this Saturday 14th and Sunday 15th November as we transition to a new network.

Your subsequent access and use of CIS will not be affected by these changes.

We encourage you to process any required certificates at your earliest convenience to ensure any referrals can be addressed before the weekend to avoid delay to your builders.

If you have any concerns about this outage, please contact us at warranty@rbua.com.au or call 1300 130 247.

We thank you for your understanding and apologise for any inconvenience.

Builders Warranty Update – Important Changes

We are pleased to announce the Residential Builders Underwriting Agency Pty Ltd (RBUA) will be providing your WA and SA warranty products from 1 November 2015 as previously advised.

View our previous communications:

We remind you to update your systems to reflect these changes.

What will this mean for you?

Terms and Conditions

  • When logging into our CIS warranty system, you will be asked to agree to revised Terms and Conditions in line with these changes.

RBUA contact details

CIS System Documentation

  • Certificates of Eligibility, Certificates of Insurance and Tax Invoices will be rebranded under RBUA.

Deed of Indemnity and Statutory Declarations

New Eligibility Application Forms, Project Application forms and Policy Wordings will be provided. In the interim please continue to use existing Calliden Application Forms and Policy Wordings.

We look forward to strengthening our relationship with you as RBUA and thank you for your continued support.