News

Important Update July 9, 2018 - Residential Builders Underwriting Agency Pty Ltd (ABN 55 604 481 521, AR No 001265375) is acting under a binder as agent for the insurer Great Lakes Insurance SE (ARBN 127 740 532, ABN 18 964 580 576, AFSL 318603) trading as Great Lakes Australia. Great Lakes Insurance SE is a limited liability company incorporated in […]
WA Builders Warranty Claims Update July 8, 2018 - Email Address: builderswarrantyclaims@qbe.com.au Phone Number: 1300 790 723 For any new Builders Warranty claims enquiries for Western Australia please contact QBE Insurance via the above contact details
Important Announcement – Change of Scheme Agent March 12, 2018 - Please note effective from 15 February 2017 Residential Builders Underwriting Agency (RBUA) are no longer acting as an Agent for Builders Warranty Insurance on behalf of the Home Building Compensation Fund (hbcf) in NSW. Effective from 7 December 2017 icare hbcf has appointed Equifax Australasia Credit Ratings Pty Ltd trading as Corporate Scorecard (CSC) to […]
NSW Builders Warranty Claims Update November 8, 2017 - Icare HBCF announced on the 6th of October 2017 that Gallagher Bassett (GB) will be the new HBCF Claims Manager to provide claims management services to NSW homeowners. As of 3 October 2017, Gallagher Bassett commenced receiving new  claims. Please refer to the icare website for further details www.icare.nsw.gov.au. For existing claims please contact RBUA or email Innovation […]
Important Announcement – WA Home Indemnity Insurance November 8, 2017 - Residential Builders Underwriting Agency Pty Ltd (RBUA) wishes to advise that it will cease to distribute Home Indemnity Insurance (HII) in Western Australia after 31 October 2017. The existing arrangement, where RBUA acts as agent of Great Lakes Insurance SE t/as Great Lakes Australia (GLA), who in turn have a reinsurance agreement with the State […]
Important Announcement – SA Builder’s Indemnity Insurance November 8, 2017 - Residential Builders Underwriting Agency Pty Ltd (RBUA) wishes to advise that as at 30 June 2017 it will cease to distribute Building Indemnity Insurance (BII) in South Australia. The existing arrangement where RBUA acted as agent of Great Lakes Insurance SE t/as Great Lakes Australia (GLA), who in turn had a reinsurance agreement with South […]
Planned Outage July 6, 2016 - HBCF System Outage Please be advised that icare HBCF has scheduled a planned system outage from COB Friday, 8 July 2016 to Monday, 11 July 2016, 8am for maintenance and testing. BEAT and CIMS systems will not be available during the testing.
Important – CIS system weekend outage 14th & 15th November November 13, 2015 - Please be advised that our CIS system will be unavailable this Saturday 14th and Sunday 15th November as we transition to a new network. Your subsequent access and use of CIS will not be affected by these changes. We encourage you to process any required certificates at your earliest convenience to ensure any referrals can […]
WA Premium Increase November 11, 2015 - Please be advised the WA Government has announced a 18% premium increase across all Home Indemnity Insurance Certificates effective 1 January 2016. Builders will need to factor new premiums into their future building contracts accordingly. Find the new rate chart here. Please inform your builders of this change and we thank you for your co-operation.
Builders Warranty Update – Important Changes November 3, 2015 - We are pleased to announce the Residential Builders Underwriting Agency Pty Ltd (RBUA) will be providing your WA and SA warranty products from 1 November 2015 as previously advised. View our previous communications: Warranty update email sent 17 September 2015 Warranty update email sent 23 September 2015 We remind you to update your systems to […]